: Bill Saundercook City Councillor Ward 13 :

 
311 Now Live 10/02/2009
 

311 Customer Service - Overview    

311 is the largest, most exciting customer service improvement undertaken by the City of Toronto since amalgamation. 311 improves accessibility to non-emergency City services and information, and will increase the City’s effectiveness in responding to public inquiries.

One easy number provides residents and businesses with access to City services, programs and information 24 hours a day, seven days a week. A customer service representative will answer calls to 311 and resolve the majority of enquiries within that one call. Access to 311 customer service is provided in more than 180 languages via telephone interpretation service; TTY service for the hearing impaired is also provided. Callers from outside of the city can reach 311 by dialing 416-392-CITY (2489).

Toronto’s 311 program provides several different ways to access to non-emergency City services and programs and is part of a larger customer service transformation at the City of Toronto. Initially, residents can contact 311 by phone, e-mail or mail. In the coming months, the 311 service will expand on the web (toronto.ca/311) and allow residents to make many service requests and track the status of their requests online.

311 Toronto uses state-of-the-art technology to track requests for service. Where applicable, callers making a service request will be given a tracking number that they can use to track the progress of their request through to completion. The list of track-able services will continue to grow as the 311 operation expands.

Customer service staff who provided support to Transportation Services, Toronto Water and Solid Waste divisions, or who worked in Access Toronto, have moved into 311 Toronto as customer service representatives (CSRs). The full staff complement of 122 FTEs came from within existing City divisions and budgets. Seventeen days of intensive training was provided to all 311 CSRs. Training included everything from hard skills (use of the new technology and systems) to other skills related to customer service excellence and communication.

Toronto's 311 system is the largest in North America to launch with end-to-end service integration. What this means is that many of the City's different work order systems will effectively work together to bring improved service delivery to the residents and businesses in Toronto. Another key component of the 311 system is the City’s knowledge base. As of launch day, the knowledge base contains more than 15,000 answers to 13,800 questions.

The City will use the data from 311 calls and service requests to plan, forecast and budget for improved service delivery. 311 will provide up-to-date information about service quality to senior management and politicians, providing essential feedback in the service quality loop. We expect 311 to change the service culture across the City, driving improvements in service request fulfilment and customer satisfaction.

 
 
 

Dear Neighbours,

As JFAC chair, I am pleased to announce that on Jan 31st there will be a winter carnival happening right here in the Junction!

The Carnival will run all day long at Junction City Square which is located on Dundas St. W (at Pacific Ave.) There will be a free skate at the new ice rink located at the Junction City Square from 12-4pm; there will be live entertainment, music, snacks and more! From 7-11pm you can even expect a heated tent with a live band!

This event is sponsored by Tim Horton’s and Enbridge! Thank you to our sponsors!

Hope to see you all there!


 
 

Dear Friends,

I am writing to express my sincere thanks for making this year's Holiday
Train event such a success. We collected $2,756.23 and 2,000 pounds of
food!

I would like to acknowledge CP for once again delivering a spectacular
show of lights and procuring upbeat music from Tracey Brown and Johnny
Reid who certainly warmed up the crowd on a chilly night.

Special thanks also goes out to Councillor Saundercook, Chair of the
Junction Arts Festival and his team for collaborating on this large
scale event, also to Tim Horton's for providing food and beverage
service and Toronto Police for ensuring safety on the premises.

I would also like to give credit to Daily Bread's committed Development
and Transportation Departments for coordinating the collection of food
and monetary donations.

Once again, hat's off to a successful stop and I am hoping you will all
join us at next year's Holiday Train.


Gail Nyberg
Executive Director
Daily Bread Food Bank


 
 

Dear Neighbours,

I would like to invite all of you to come out and celebrate the CP Holiday Train festivities which will take place in the Junction for the very first time.

This event will help raise food, awarness and money for local food banks!

Daily Bread will have an on-site truck to collect all food donations. Please come out to enjoy and support this great event!

Event Details below:

Date: December 2, 2008

Time:6:15pm to 7:15pm

Location: 87 Ethell Ave (Just East of George Bell Arena)

Hope to see you all there!!!!

 
 

On October 20th the newly formed West End Crime Task Force made up of 5 Councillors will be meeting for their first offical meeting.

As Councillor for Ward 13 it is my hope that all local organizations interested in partipating will attend this meeting.

The Crime Task Force is will be made up of 6 Councillors as well as City Staff and Police Services to directly address community safety issues in the west end.

All local organizations such as Residence Associations, BIA's, Tenant's Associations and other community groups are invited to attend. 

The meeting will be held at the York Civic Centre located at 2700 Eglinton Ave West at 7pm.

Hope to see you there!

 
 

Annette Bike Lanes Public Meeting

In June 2008 City Council approved bike lanes for the section of Annette Street between Runnymede Road and Dundas Street West.  As your Councillor I would like to discuss the section between Runnymede Road and Jane St. with you the community.

 The public meeting will include a presentation on alternatives for providing bike facilities west of Runnymede Road to Jane Street.  Comments and questions may be submitted directly to staff and will be reviewed and considered. 

Public meeting is scheduled for:

Monday September 15th, 2008
JamesCulnanCatholicSchool
605 Willard Avenue
7:00 to 8:30 p.m.

 
SUMMER EVENTS 08/13/2008
 

 COME OUT AND CELEBRATE  THE
CENTENNIAL JUNCTION ARTS FESTIVAL !!!

 

As your City Councillor and Chair of the Junction Arts Festival I am encouraging you to attend this year's Centennial Junction Arts Festival.

David Usher headlines the 2008 Junction Arts Festival Toronto, ON, July 24, 2008 

The 2008 Junction Arts Festival (September 3 to 7), produced by the Junction Forum for Art & Culture, announces multi award winning recording artist David Usher as the headlining act, who will explode onto the Main Stage in the “Junction City” Square (2960 Dundas St. West at Pacific Ave., Toronto) on Saturday, September 6 at 10:00 p.m. at this year’s extravaganza.

Hope to see you there!

For more information on the festival click on the picture below......

 
 

UKRAINIAN FESTIVAL COMMUNITY MEETING NOTICE

A community meeting will take place on Wednesday August 20th at 7:30pm. The meeting will be held at St. Pius X Catholic Church located at 2305 Bloor Street West.

The Ukranian Festival will be held from September 12th to September 14th in the Bloor West Village area.

This special meeting is for the local residents to address any areas of concern or issues relating to the festival....so if you have any question or concerns please come out for the meeting.

 
 

TERRY FOX RUN - HIGH PARK!!!

Please come out and support the Terry Fox Run at High Park. It will be held on Sunday September 14th at 9am.

We expect over 950 people in attendance and I am certain it will be a great event.

This success of this event is only possible through the continued assisstance and support from the local community!

So please come out and support the 2008 High Park Terry Fox Run!

For a map of the route please click on this link.

 
 

Dear Neighbours,

I hope that you have taken some time this summer to relax and enjoy some of the events taking place across the city.

As your City Councillor I would like keep you informed of events not only happening here in our ward but across the city as well.

It is important to celebrate the richness and diversity of this great city, enriching the quality of life for all residents.

For this reason I invite you to visit the Cite site for up to date information on events happening all across the City of Toronto.

Click here for Event Listings